For the latest updates on COVID-19, please visit: http://ct.gov/coronavirus

• Recommendations:
  • The State and United Way of Connecticut have an information hotline for questions from the public regarding COVID-19. People who have questions can call 2-1-1 or text “CTCOVID” to 898211
  • To schedule a vaccine appointment go to the Vaccine Administration Management System (VAMS) website HERE
  • If you have symptoms (fever, cough, shortness of breath):
    • We strongly urge you to contact your primary care provider to seek treatment. If you do not have a primary care provider, please call the HUSKY Health line at 1-800-859-9889 or access the online provider look-up at this LINK.
    • If you would like to speak with a nurse about your symptoms, call the HUSKY Health Nurse Helpline at 1-800-859-9889 and follow the prompts to talk to a nurse who will answer your questions.
    • Find special information and resources for HUSKY Health Members HERE.

• NEMT COVID-19 Policies:

• If you have COVID-19  or have been exposed and Require NEMT services, Veyo has launched a Specialized fleet of transportation that you can access through your healthcare provider: 
  • Reach out to your treating facility and ask them to contact ctfacility@veyo.com to request NEMT specialized fleet services.
  • Requests must be submitted by licensed healthcare professionals (MD, PA, LCSW, MSW, LPN, RN, etc).
  • Our Specialized Fleet does not accommodate hospital discharges or same-day trip requests – please reach out directly to your local ambulance provider to access short notice transportation needs. 
  • The list of steps to follow and policies can be found HERE. 

• If you’ve recently had COVID-19 or have been exposed please follow these steps to reinstate regular NEMT services:

• Reach out to your treating facility and ask them to contact ctfacility@veyo.com to request for your profile to be cleared and reinstated for regular NEMT services. 
• The request must be submitted by a licensed healthcare professional in order to be approved. 

• Veyo’s COVID-19 Specialized Fleet – Vehicles & Drivers:

• This fleet operates completely separate from our regular fleet.
• The vehicles utilized have been professionally modified to provide complete separation between the passenger and driver sections.
• Vehicles are sanitized between every ride, drivers are fully doffed on with PPE (Personal Protective Equipment) and receive training to be equipped to transport members that are COVID-19 positive and PUI’s (Person-Under-Investigation).

• COVID-19 Drive-through Testing and Vaccinations

• As of 03/09/2021 Veyo is not accommodating drive-thru transportation requests. 
• Veyo is accommodating regular standalone (pick-up and drop-off)  appointments. 
• Requests must be made 48 business hours in advance.
• We continue to seek ways to expand and improve our services so please contact us at (855) 478-7350 if you have any questions.

• Regular Fleet Driver Policies

• Drivers are not allowed to multi-load patients. 
• Drivers are required to wear a mask. 
• Drivers are not required to enter healthcare facilities to complete a member pick-up/drop-off. 
• If a driver tests positive for COVID-19 or is symptomatic/exposed, they are immediately suspended and cannot be reactivated in our system until they are medically cleared. 
• If you encounter any instances of non-compliance please contact us immediately: (855) 478-7350

If you are having life threatening symptoms, such as shortness of breath, please call 911.