The State and United Way of Connecticut have an information hotline for questions from the public regarding COVID-19. People who have questions can call 2-1-1 or text “CTCOVID” to 898211
To schedule a vaccine appointment go to the Vaccine Administration Management System (VAMS) website HERE
If you have symptoms (fever, cough, shortness of breath):
We strongly urge you to contact your primary care provider to seek treatment. If you do not have a primary care provider, please call the HUSKY Health line at 1-800-859-9889 or access the online provider look-up at this LINK.
If you would like to speak with a nurse about your symptoms, call the HUSKY Health Nurse Helpline at 1-800-859-9889 and follow the prompts to talk to a nurse who will answer your questions.
Find special information and resources for HUSKY Health Members HERE.
NEMT COVID-19 Policies:
If you have COVID-19 or have been exposed and Require NEMT services, Veyo has launched a Specialized fleet of transportation that you can access through your healthcare provider:
Reach out to your treating facility and ask them to contact firstname.lastname@example.org to request NEMT specialized fleet services.
Requests must be submitted by licensed healthcare professionals (MD, PA, LCSW, MSW, LPN, RN, etc).
Our Specialized Fleet does not accommodate hospital discharges or same-day trip requests – please reach out directly to your local ambulance provider to access short notice transportation needs.
The list of steps to follow and policies can be found HERE.
If you’ve recently had COVID-19 or have been exposed please follow these steps to reinstate regular NEMT services:
Reach out to your treating facility and ask them to contact email@example.com to request for your profile to be cleared and reinstated for regular NEMT services.
The request must be submitted by a licensed healthcare professional in order to be approved.
This fleet operates completely separate from our regular fleet.
The vehicles utilized have been professionally modified to provide complete separation between the passenger and driver sections.
Vehicles are sanitized between every ride, drivers are fully doffed on with PPE (Personal Protective Equipment) and receive training to be equipped to transport members that are COVID-19 positive and PUI’s (Person-Under-Investigation).
COVID-19 Drive-through Testing and Vaccinations
As of 03/09/2021 Veyo is not accommodating drive-thru transportation requests.
Veyo is accommodating regular standalone (pick-up and drop-off) appointments.
Requests must be made 48 business hours in advance.
We continue to seek ways to expand and improve our services so please contact us at (855) 478-7350 if you have any questions.
Regular Fleet Driver Policies
Drivers are not allowed to multi-load patients.
Drivers are required to wear a mask.
Drivers are not required to enter healthcare facilities to complete a member pick-up/drop-off.
If a driver tests positive for COVID-19 or is symptomatic/exposed, they are immediately suspended and cannot be reactivated in our system until they are medically cleared.
If you encounter any instances of non-compliance please contact us immediately: (855) 478-7350
If you are having life threatening symptoms, such as shortness of breath, please call 911.